Responsible Gaming at NetBet Casino
At NetBet Casino, we are deeply committed to promoting a safe, fair, and responsible gaming environment for every player on our platform. We believe that gambling should be an enjoyable form of entertainment — not a source of financial stress or personal harm. As a licensed operator under ADM Concession No. 16021, we take our obligations seriously and have implemented a comprehensive framework of tools, resources, and policies to support responsible play. Whether you access us through desktop, the NetBet Casino app, or mobile browser, our responsible gaming measures are always available to you.
Our Commitment to Player Protection
Here at NetBet Casino, we recognise that for a small number of players, gambling can become problematic. Our duty as a licensed online casino is not only to provide an entertaining experience but also to protect vulnerable individuals and support those who may be struggling. We operate under strict Italian ADM regulations, and our responsible gaming policies reflect both legal requirements and our own ethical standards. We continually review and improve our practices to ensure that every player who visits our platform feels safe and in control.
Our NetBet Casino team works alongside independent organisations and regulatory bodies to promote awareness of problem gambling. We train our customer support staff — available 24/7 via Live Chat — to identify signs of harmful behaviour and to respond with empathy and appropriate guidance. If you ever feel that your gambling habits are changing in a negative way, we encourage you to reach out to us immediately at info@netbet.it.
Recognising Problem Gambling
We want every player to enjoy their time at NetBet. However, we also understand that it is important to recognise when gambling stops being fun and starts becoming a concern. Below are some warning signs that may indicate a problem:
- Spending more money or time gambling than you originally intended
- Borrowing money or selling possessions to fund gambling activity
- Neglecting work, family, or personal responsibilities due to gambling
- Feeling anxious, irritable, or depressed when not gambling
- Chasing losses in an attempt to recover money previously lost
- Lying to friends or family about the extent of your gambling
- Using gambling as a way to escape stress or emotional difficulties
- Experiencing difficulty stopping or reducing your gambling activity
If you recognise any of these signs in yourself, we strongly encourage you to use the self-help tools available through our NetBet Casino platform and to seek professional support.
Responsible Gaming Tools We Provide
At NetBet Casino, we provide a range of practical tools to help you stay in control of your gambling. These features are accessible directly through your account and can be activated at any time.
Deposit Limits
We allow you to set daily, weekly, or monthly deposit limits on your account. This helps ensure that you never spend more than you can comfortably afford. Our minimum deposit starts at €10, and you can use this feature to stay well within your personal budget. Limits can be reduced immediately, though increases may require a cooling-off period in compliance with ADM guidelines.
Session Time Limits and Reality Checks
We offer session duration controls that remind you how long you have been playing. Our reality check feature sends periodic notifications to help you stay aware of the time and money spent during any given session on our NetBet Casino platform.
Loss Limits
Here at NetBet Casino, we enable you to set a maximum loss threshold over a defined time period. Once that limit is reached, you will be unable to continue wagering until the period resets. This is one of the most effective tools for maintaining control over your gambling expenditure.
Self-Exclusion
If you feel that you need a more significant break from gambling, we offer both temporary cooling-off periods and longer-term self-exclusion options. During any self-exclusion period, your account will be suspended and you will not be able to access our services, receive bonus offers, or be targeted by our marketing communications. We take self-exclusion requests very seriously and process them promptly.
Italian players can also register with the national self-exclusion register, AAMS/ADM, which will restrict access across all ADM-licensed platforms — not just NetBet Casino. We fully support and integrate with this national system.
Account Self-Assessment
We encourage all players to periodically conduct a self-assessment of their gambling behaviour. Our NetBet Casino platform provides access to self-evaluation questionnaires designed to help you reflect on your habits and identify any early signs of problematic play.
Protecting Minors
At NetBet Casino, we have a strict zero-tolerance policy regarding underage gambling. Our platform is intended exclusively for players aged 18 and over. We carry out identity verification checks to ensure compliance, and we may request documentation at any point. Until your identity document is submitted and verified within 30 days of registration, your account will be subject to restrictions — including a total deposit cap of €2,000 and no withdrawal access.
We also recommend that parents and guardians use third-party parental control software to prevent minors from accessing online gambling sites, including our own. Tools such as Net Nanny, Cybersitter, and similar services can help restrict access at the device level. Our NetBet Casino team is happy to provide further guidance on this topic upon request.
Support Organisations and External Resources
We believe that professional support is an essential part of responsible gaming. Here at NetBet Casino, we actively encourage players who may be experiencing difficulties to seek help from the following organisations:
- Giocatori Anonimi Italia – Support groups for problem gamblers across Italy
- SERD (Servizi per le Dipendenze) – Italian public health services for addiction treatment
- Telefono Amico – Emotional support helpline available across Italy
- ADM (Agenzia delle Dogane e dei Monopoli) – The Italian regulatory body overseeing responsible gambling standards
These resources are free, confidential, and available to anyone who needs assistance. We firmly believe that reaching out for help is a sign of strength, and we support our players every step of the way.
New players looking to get started can complete the quick NetBet Casino registration process and immediately access all responsible gaming tools from within their account.
Contact Us About Responsible Gaming
Our NetBet Casino support team is available around the clock to assist with any responsible gaming concerns. Whether you want to activate a limit, request a self-exclusion, or simply talk about your gaming habits, we are here for you. You can reach us via:
- Live Chat: Available 24/7 through our website and app
- Email: info@netbet.it
We are proud of the responsible gaming framework we have built at NetBet Casino, and we remain committed to continually improving it. Gambling should always be a choice made freely, within your means, and for the purpose of entertainment. We are here to make sure it stays that way.
We also invite you to explore the NetBet Casino bonuses available on our platform — all designed with fair terms and responsible play in mind.
Content updated: June 19, 2026