NetBet Online Casino Privacy Policy

At NetBet Online Casino, we are fully committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share information about you when you access and use our services at netbet.it. Our NetBet Online Casino platform is operated by BPG S.R.L., with registered offices at Via Arenula 16, 00186 Rome, Italy (P.IVA 09258311001). As the data controller, we encourage you to read this document carefully before using our services. By continuing to use our platform — whether through your NetBet login, the NetBet casino app, or our mobile casino — you acknowledge that you have read and understood our privacy practices.

Who We Are

We operate NetBet Online Casino under ADM Concession No. 16021, fully licensed by the Italian gaming authority AAMS/ADM. Here at NetBetOnlineCasino, we have been serving players since 2001 under the NetBet brand. Our registered legal entity, BPG S.R.L., acts as the data controller responsible for all personal data processed in connection with your use of our services. If you have any questions about how we handle your data, you can reach us at info@netbet.it.

What Personal Data We Collect

When you register, log in, or interact with our NetBet casino services, we may collect the following categories of personal data:

• Identity data: Full name, date of birth, national identification number, and SPID-related verification information
• Contact data: Email address, phone number, and residential address
• Financial data: Payment method details, including Mastercard, Visa, PayPal, Skrill, Neteller, Postepay, Paysafecard, and Revolut account details
• Technical data: IP address, browser type, device information, operating system, and session logs
• Usage data: Your gaming history, bonus activity (including NetBet bonus usage, NetBet free spins, and promotional code redemptions), login times, and deposit/withdrawal transactions
• Marketing preferences: Your opt-in or opt-out decisions regarding our promotional communications

Our NetBetOnlineCasino platform also collects data when you download and use our NetBet app or access our services via a mobile browser. Whether you are playing slots, live casino games, or placing sports bets, we process your activity to deliver a safe and personalised experience.

How We Use Your Data

At NetBet Online Casino, we use your personal data for the following purposes:

• To verify your identity and comply with ADM/AAMS regulatory obligations under Italian gambling law
• To process deposits and withdrawals through your chosen payment method, with a minimum deposit of €10 and minimum withdrawal of €10
• To manage your account, including the NetBet casino login process and account security
• To provide customer support via live chat (Assistenza) and email
• To administer bonuses, including our Casino Welcome Bonus, NetBet no deposit bonus (200 free spins via SPID registration), and ongoing promotions such as Happy Hour and cashback offers
• To comply with anti-money laundering (AML) and responsible gambling obligations
• To send you relevant marketing communications where you have consented
• To improve the performance of our platform and detect fraudulent activity

Legal Basis for Processing

We at NetBetOnlineCasino process your personal data on the following legal grounds:

• Contractual necessity: We need your data to fulfil our obligations to you as a registered player
• Legal obligation: We are required to process certain data to comply with Italian and EU regulatory frameworks, including GDPR (Regulation EU 2016/679)
• Legitimate interests: We process data to detect and prevent fraud, improve our services, and ensure platform security
• Consent: Where we rely on your consent — for example, for marketing communications — you may withdraw it at any time by contacting us at info@netbet.it

How We Share Your Data

Our NetBet Online Casino does not sell your personal data to third parties. However, we may share your information with:

• Game providers: Partners such as Pragmatic Play, Play'n GO, NetEnt, Evolution, Playtech, Hacksaw Gaming, Big Time Gaming, ELK Studios, Endorphina, and others, to the extent necessary to deliver their games on our platform
• Payment processors: To securely handle your deposits and withdrawals
• Regulatory authorities: Including ADM and Italian financial intelligence units, as required by law
• IT and security providers: Who assist us in operating and protecting the NetBetOnlineCasino platform

All third parties we engage are contractually required to process your data securely and only for the purposes we specify.

Data Retention

At NetBet Online Casino, we retain your personal data for as long as your account remains active and for up to 10 years thereafter, as required under Italian anti-money laundering legislation. If your account is suspended — for example, due to failure to submit identity verification within 30 days of registration — we will retain the relevant records for the applicable statutory period.

Your Rights Under GDPR

As a user of our NetBet Online Casino services, you have the following rights in relation to your personal data:

• Right of access: You may request a copy of the personal data we hold about you
• Right to rectification: You may ask us to correct inaccurate or incomplete data
• Right to erasure: You may request deletion of your data where it is no longer necessary for us to retain it
• Right to restriction: You may ask us to limit the processing of your data in certain circumstances
• Right to data portability: You may request that we transfer your data to another controller in a machine-readable format
• Right to object: You may object to processing based on legitimate interests or for direct marketing purposes

To exercise any of these rights, please contact us at info@netbet.it. We will respond to your request within 30 days.

Cookies and Tracking Technologies

Our NetBetOnlineCasino website uses cookies and similar tracking technologies to ensure proper functionality, remember your preferences, and analyse how users interact with our platform. These technologies also help us deliver relevant promotions, including NetBet casino bonus offers and personalised content. You may manage your cookie preferences through our cookie consent tool or your browser settings. Please note that disabling certain cookies may affect your ability to use some features of our service.

Security of Your Data

At NetBet Online Casino, we implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Our NetBet app and desktop platform use SSL encryption and industry-standard security protocols. Despite these measures, no online transmission is entirely risk-free, and we encourage you to keep your login credentials confidential at all times.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services or applicable law. We at NetBetOnlineCasino will notify you of material changes via email or a prominent notice on our website. Continued use of our services following any update constitutes your acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy, please contact our data protection team at:

• Email: info@netbet.it
• Address: BPG S.R.L., Via Arenula 16, 00186 Rome, Italy

You also have the right to lodge a complaint with the Italian Data Protection Authority (Garante per la protezione dei dati personali) if you believe we have not handled your data in accordance with applicable law. We at NetBet Online Casino remain committed to resolving any concerns you may have promptly and transparently.